General Terms and Conditions

English text below.
Contractual partner
On the basis of these General Terms and Conditions (GTC), a contract is concluded between the customer and
Unrefined Riches UG (haftungsbeschränkt)
Address: Bachstr. 123, 22083 Hamburg

Tel: +49 21117607320

E-mail address: kundenservice@unrefinedriches.com

, hereinafter referred to as the provider, the contract is concluded.


Subject matter of the contract
This contract regulates the sale of new goods from the area(s) of natural cosmetics via the provider's online store. For details of the respective offer, please refer to the product description on the offer page.


Conclusion of contract
The contract is concluded in electronic business transactions via the store system or via other means of distance communication such as telephone and e-mail. The offers presented represent a non-binding invitation to submit an offer through the customer order, which the provider can then accept. The order process for concluding a contract includes the following steps in the store system:
Selection of the offer in the desired specification (size, quantity)
Placing the offer in the shopping cart
Clicking the 'Checkout' button
Entering the billing and delivery address
Selecting the payment method
Checking and processing the order and all entries
Clicking the 'Buy' button
Confirmation email, that the order has been received
In addition to the store system, orders can also be placed by means of remote communication (telephone/e-mail), whereby the order process for concluding the contract includes the following steps:
Calling the order hotline and stating the order, as well as delivery and billing address, telephone number and payment method / Sending the order email stating the order, as well as delivery and billing address, telephone number and payment method
Confirmation email that the order has been received
The contract is concluded when an order confirmation is sent. The automatically generated and sent order confirmation does not constitute a corresponding legally binding declaration. The contract is also concluded by sending the goods or providing the service.


Contract duration
The contract has a duration of 1 delivery, subject to termination. The total price is calculated from the following components: The product and shipping costs


Reservations
The provider reserves the right not to provide the promised service if it is not available.


Prices, shipping costs, return shipping costs
All prices are final prices and do not include sales tax (VAT) in accordance with § 19 para. 1 UStG.

The following shipping options apply to deliveries within Germany:
- For orders under € 19.99, you can choose between free large letter shipping (uninsured, without tracking) and insured shipping with tracking for € 5.55.
- From an order value of € 19.99, shipping within Germany is free of charge via DHL/UPS/Hermes, insured and with tracking.

Important note: If the customer expressly chooses the free uninsured shipping option, shipping is at the customer's own risk. In this case, neither the provider Unrefined Riches nor the shipping service provider shall be liable for loss or damage during transportation. A refund or replacement delivery is excluded in this case.

If partial deliveries are requested, the flat rate will be charged according to the individual shipments (prices are subject to change by DHL and other shipping service providers).

If a right of withdrawal exists and is exercised, the customer shall bear the direct costs of returning the goods in accordance with Section 357 (6) BGB. The return costs are €5.99 within Germany, €9.99 within the EU and €14.99 for non-EU countries within Europe. For all other countries, the current return rates of the shipping service provider apply. An additional handling fee of €3 will be charged. Both amounts will be deducted from the refund amount, unless the goods are defective or demonstrably do not correspond to the description. In this case, we will bear the return costs and waive the handling fee.

Zahlungsbedingungen
Der Kunde hat ausschließlich folgende Möglichkeiten zur Zahlung: Vorabüberweisung, Rechnung bei Lieferung, Zahlungsdienstleister (PayPal), Klarna (Sofortüberweisung und Rechnung) und Kreditkarte. Weitere Zahlungsarten gelten nur, sofern diese im Checkout von uns angeboten werden.
Der Rechnungsbetrag ist nach Zugang der Rechnung, die alle Angaben für die Überweisung enthält und mit E-Mail verschickt wird, auf das dort angegebene Konto vorab zu überweisen. Der Rechnungsbetrag ist nach Zugang der Rechnung, die alle Angaben für die Überweisung enthält und mit der Lieferung verschickt wird, auf das dort angegebene Konto vorab zu überweisen. Bei Verwendung eines Treuhandservice/ Zahlungsdienstleisters ermöglicht es dieser dem Anbieter und Kunden, die Zahlung untereinander abzuwickeln. Dabei leitet der Treuhandservice/ Zahlungsdienstleister die Zahlung des Kunden an den Anbieter weiter. Weitere Informationen erhalten Sie auf der Internetseite des jeweiligen Treuhandservices/ Zahlungsdienstleisters. Der Kunde ist verpflichtet innerhalb von 7 Tagen nach Erhalt der Rechnung den ausgewiesenen Betrag auf das auf der Rechnung angegebene Konto einzuzahlen oder zu überweisen. Die Zahlung ist ab Rechnungsdatum ohne Abzug fällig. Nach Ablauf der Zahlungsfrist, die somit kalendermäßig bestimmt ist, kommt der Kunde auch ohne Mahnung in Verzug. Ein Zurückbehaltungsrecht des Kunden, welches nicht auf demselben Vertragsverhältnis beruht, wird ausgeschlossen. Die Aufrechnung mit Forderungen des Kunden ist ausgeschlossen, es sei denn diese sind unbestritten oder rechtskräftig festgestellt.


Lieferbedingungen
Die Ware wird umgehend nach bestätigtem Zahlungseingang versandt. Der Versand erfolgt durchschnittlich spätestens nach bis zu 5 Werktagen. Der Unternehmer verpflichtet sich zur Lieferung am spätestens 5. Werktag nach Bestelleingang. Die Regellieferzeit beträgt 3 Werktage, wenn in der Artikelbeschreibung nichts anderes angegeben ist. Der Anbieter versendet die Bestellung aus eigenem Lager, sobald die gesamte Bestellung dort vorrätig ist. Der Kunde wird über Verzögerungen oder möglichen Vorbestellprodukten vorab oder umgehend nach dem ihm bekannt sein informiert.


Vertragsgestaltung
Ist der Kunde Unternehmer, so geht die Gefahr des zufälligen Untergangs und/ oder der zufälligen Verschlechterung der Ware mit der Übergabe, bei Versendung mit der Auslieferung der Ware an den ausgewählten Dienstleister hierfür auf den Kunden über. Der Kunde hat keine Möglichkeit selbst direkt auf den gespeicherten Vertragstext zuzugreifen. Der Kunde kann Fehler in der Eingabe während des Bestellvorganges korrigieren. Hierzu kann er folgendermaßen vorgehen: Zurück-Button oder Bestellabbruch oder des Klickens einer neuen Schaltfläche auf der Navigation.


Widerrufsrecht und Kundendienst
Widerrufsbelehrung, Widerrufsrecht
Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.

Die Widerrufsfrist beträgt vierzehn Tage ab dem Tag,

Im Falle eines Kaufvertrags: an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die letzte Ware in Besitz genommen haben bzw. hat.
Im Falle einer Vertrags über mehrere Waren, die der Verbraucher im Rahmen einer einheitlichen Bestellung bestellt hat und die getrennt geliefert werden: an dem Sie oder ein von Ihnen benannter Dritter, der nicht Beförderer ist, die letzte Ware in Besitz genommen haben bzw. hat.
Im Falle eines Vertrags über die Lieferung einer Ware in mehreren Teilsendungen oder Stücken: an dem Sie oder ein von Ihnen benannter Dritter, der nicht Beförderer ist, die letzte Teilsendung oder das letzte Stück in Besitz genommen haben bzw. hat.
Im Falle eines Vertrages zur regelmäßigen Lieferung von Waren über einen festgelegten Zeitraum hinweg: an dem Sie oder ein von Ihnen benannter Dritter, der nicht Beförderer ist, die erste Ware in Besitz genommen haben bzw. hat.
Beim Zusammentreffen mehrerer Alternativen ist der jeweils letzte Zeitpunkt maßgeblich.

Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (Unrefined Riches UG (haftungsbeschränkt), Bachstraße 123, 22083 Hamburg,  Tel.: +49 21117607320  kundenservice@unrefinedriches.com) mittels einer eindeutigen Erklärung (z.B. ein mit der Post versandter Brief oder E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren. Sie können dafür das nachfolgende Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist.

In the event that the order arrives incomplete, damaged within the package, the sender, i.e. Unrefined Riches, must notify us in writing within seven days to kundenservice@unrefinedriches.com so that a damage report can be sent to the shipping service provider if necessary (§ 438 HGB). The recipient must provide proof. Photos of the products and the shipping carton must be provided as proof and attached to the e-mail within the above-mentioned period.
If the buyer does not meet the above-mentioned deadline, a refund is excluded.

Cancellations and revocations will only be accepted by e-mail to kundenservice@unrefinedriches.com. Requests sent to other addresses are not legally valid and will therefore not be processed.

Please note that customer service normally only works on weekdays, while the warehouse is also active at weekends. As the warehouse does not have access to customer service emails, there may be delays with cancelations and revocations received at the weekend.

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Sample withdrawal form

(If you wish to withdraw from the contract, please complete this form and return it to
.)
- An Unrefined Riches UG (haftungsbeschränkt), Bachstr. 123, 22083 Hamburg
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the
following goods (*)/for the supply of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only for notification on paper)
- Date
___________
(*) Delete as appropriate.
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To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal
If you withdraw from this contract, we will reimburse you for all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract.

Return costs in the event of a withdrawal
If the withdrawal is made on working days (Monday to Friday, excluding public holidays) between 8:00 and 18:00 and before the goods are dispatched, we will refund the full invoice amount including the shipping costs.
If the withdrawal is made outside these processing times and the goods have already been dispatched, the conditions of a withdrawal after dispatch apply. In this case, the shipping costs paid will not be refunded.

The customer is responsible for the return costs. These are:
- 5.99 € (Germany)
- 9.99 € (EU)
- 14.99 € (non-EU Europe)
- Other countries: according to the return rate of the shipping service provider
In addition, a handling fee of 3.00 € will be charged.

In the event of unwanted returns (e.g. refusal to accept, non-collection or undeliverable address), the return costs and processing fee will also be deducted from the refund amount.

If the customer has selected the free shipping option "large letter - uninsured" for purchases under €19.99, shipping is at the customer's own risk. In the event of loss or non-delivery, there is no entitlement to a refund or replacement.

If the customer wishes the returned goods to be re-delivered, the return shipping costs and processing fee will be waived. However, the costs for the reshipment are to be borne by the customer and are also based on the applicable rate of the shipping service provider.

Please note: All shipping costs described may increase due to tariff changes.

Please note
- We do not provide return labels. The return shipment must be organized independently.

- Only unused and unopened products can be returned.

- If, after receipt of the return shipment, it turns out that the product has been has been opened or usedthe product will not be refunded. The customer can decide whether the product is reshipped or disposed of at his own expense.

End of the withdrawal policy

• invoice amount for the purchased item if the reclaim of the payment is unjustified.
• Costs for the complaint or dispute that may be charged by our payment service provider or by third parties (e.g. Klarna).
• Additional fees or costs incurred in connection with the reversal and processing of the buyer protection claim, such as fees for processing the dispute or any costs incurred by the payment processors (e.g. Klarna or others).

You can reach our customer service at the following times Unrefined Riches UG (haftungsbeschränkt), Bachstraße 123, 22083 Hamburg, Tel.: +49 21117607320 kundenservice@unrefinedriches.com 

Opening hours:

Email:
Monday to Friday 8:00 am to 5:00 pm

Telephone:
Monday to Friday 5:00 pm to 00:00 am


Exclusion of liability
Claims for damages by the customer are excluded, unless otherwise stated below. This also applies to the provider's representatives and vicarious agents if the customer asserts claims for damages against them. Excluded are claims for damages by the customer due to injury to life, limb, health or essential contractual obligations which must necessarily be fulfilled in order to achieve the contractual objective. This also does not apply to claims for damages due to grossly negligent or intentional breach of duty by the provider or its legal representative or vicarious agent.


Prohibition of assignment and pledging
Claims or rights of the customer against the provider may not be assigned or pledged without the provider's consent, unless the customer has proven a legitimate interest in the assignment or pledging.
Language, place of jurisdiction and applicable law
The contract is drawn up in German. The further execution of the contractual relationship shall be in German. The law of the Federal Republic of Germany shall apply exclusively. For consumers, this only applies insofar as no statutory provisions of the country in which the customer is domiciled or habitually resident are restricted. The place of jurisdiction for disputes with customers who are not consumers, legal entities under public law or special funds under public law is the registered office of the provider.


Data protection
The provider collects, stores and processes data in connection with the initiation, conclusion, processing and reversal of a purchase contract on the basis of these GTC. This is done in accordance with the statutory provisions. The provider does not pass on any personal data of the customer to third parties unless it is legally obliged to do so or the customer has expressly consented to this in advance. If a third party is used for services in connection with the handling of processing operations, the provisions of the Federal Data Protection Act shall be complied with. The data provided by the customer when placing an order will be processed exclusively for the purpose of contacting the customer within the scope of contract processing and only for the purpose for which the customer has provided the data. The data will only be passed on to the shipping company responsible for delivering the goods in accordance with the order to the extent necessary. The payment data is passed on to the credit institution commissioned with the payment. If the provider is subject to retention periods under commercial or tax law, some data may be stored for up to ten years. During the visit to the provider's Internet store, anonymized data that does not allow any conclusions to be drawn about personal data and is not intended to do so, in particular IP address, date, time, browser type, operating system and pages visited, is logged. At the customer's request, the personal data will be deleted, corrected or blocked in accordance with the statutory provisions. Information about all of the customer's personal data is available free of charge. For questions and requests for deletion, correction or blocking of personal data as well as collection, processing and use, the customer can contact the following address: Unrefined Riches UG (haftungsbeschränkt), Bachstraße 123, 22083 Hamburg, Tel.: +49 21117607320 kundenservice@unrefinedriches.com

Consequences of revocation

If you withdraw from this contract, we will refund all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract.

Return costs in the event of a revocation
If you as a consumer exercise your statutory right of revocation, you shall bear the direct costs of returning the goods in accordance with Section 357 (6) BGB. The current return costs are €4.95 within Germany and €9.99 within the EU . Please note that these costs may vary depending on the location and may change at any time due to price changes by the shipping service provider (e.g. DHL). The applicable amount will be deducted from your refund amount, regardless of whether it is an intentional or unintentional return.

In the event of an (unwanted) return
If the goods are returned by the shipping service provider (e.g. due to an uncollected or undeliverable delivery), the consumer shall bear the costs of the return. The return costs are based on the current rates of the shipping service provider and may vary depending on the location.

Please note
- We do not provide return labels. The return shipment must be organized independently.

- Only unused and unopened products can be returned.

- If, after receipt of the return shipment, it turns out that the product has been has been opened or usedno refund will be granted. The customer can decide whether the product is reshipped or disposed of at their own expense.

Severability clause
The invalidity of any provision of these GTC shall not affect the validity of the remaining provisions.

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ENGLISHContractual partner
On the basis of these General Terms and Conditions (GTC), a contract is concluded between the customer and
Unrefined Riches UG (haftungsbeschränkt)
Address: Bachstr. 123, 22083 Hamburg

Phone: +49 21117607320

E-mail address: kundenservice@unrefinedriches.com

hereinafter referred to as the provider, the contract is concluded.


Subject matter of the contract
This contract regulates the sale of new goods from the area(s) of natural cosmetics via the provider's online shop. For details of the respective offer, please refer to the product description on the offer page.


Conclusion of contract
The contract is concluded in electronic business transactions via the shop system or via other means of distance communication such as telephone and e-mail. The offers presented represent a non-binding invitation to submit an offer through the customer order, which the provider can then accept. The order process for concluding a contract includes the following steps in the shop system:
Selection of the offer in the desired specification (size, quantity)
Placing the offer in the shopping basket
Clicking the 'Checkout' button
Entering the billing and delivery address
Select the payment method
Checking and processing the order and all entries
Click on the 'Buy' button
Confirmation email that the order has been received
In addition to the shop system, orders can also be placed by means of remote communication (telephone/e-mail), whereby the order process for concluding the contract includes the following steps:
Calling the order hotline and stating the order, delivery and billing address, telephone number and payment method / Sending the order e-mail stating the order, delivery and billing address, telephone number and payment method
Confirmation email that the order has been received
The contract is concluded when an order confirmation is sent. The automatically generated and sent order confirmation does not constitute a corresponding legally binding declaration. The contract is also concluded when the goods are dispatched or the service is provided.


Duration of contract
Subject to cancellation, the contract has a term of 1 delivery. The total price is calculated from the following components: The product and shipping costs


Reservations
The provider reserves the right not to provide the promised service if it is not available.


Prices, shipping costs, return costs
All prices are final prices and do not include sales tax (VAT) in accordance with § 19 para. 1 UStG. The following shipping costs are charged once per order: Germany: up to €5.99 (up to 2kg). If partial deliveries are requested, the flat rate will be charged according to the individual consignments. If a right of cancellation exists and is exercised, the customer bears the costs of the return shipment.


Terms of payment
The customer only has the following options for payment: advance bank transfer, invoice on delivery, payment service provider (PayPal), Klarna (instant bank transfer and invoice) and credit card. Other payment methods only apply if they are offered by us in the checkout.
The invoice amount must be transferred in advance to the account specified on the invoice, which contains all details for the bank transfer and is sent by email. The invoice amount is to be transferred in advance to the account specified there after receipt of the invoice, which contains all details for the transfer and is sent with the delivery. If an escrow service/payment service provider is used, this enables the supplier and customer to process the payment between themselves. The escrow service/payment service provider forwards the customer's payment to the supplier. Further information can be found on the website of the respective escrow service/payment service provider. The customer is obliged to pay or transfer the stated amount to the account specified on the invoice within 7 days of receipt of the invoice. Payment is due without deduction from the invoice date. After expiry of the payment period, which is thus determined by the calendar, the customer shall be in default even without a reminder. The customer shall have no right of retention that is not based on the same contractual relationship. Offsetting against the customer's claims is excluded unless these are undisputed or have been legally established.


Terms of delivery
The goods will be dispatched immediately after confirmed receipt of payment. On average, dispatch takes place after up to 5 working days at the latest. The entrepreneur undertakes to deliver on the 5th working day after receipt of the order at the latest. The standard delivery time is 3 working days, unless otherwise stated in the item description. The supplier shall dispatch the order from its own warehouse as soon as the entire order is in stock there. The customer will be informed about delays

Right of withdrawal and customer service

revocation instruction

right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.



The revocation period is fourteen days from the day,



In the case of a contract of sale: where you or a third party designated by you, other than the carrier, have taken or have taken possession of the last goods.

In the case of a contract covering several goods ordered by the consumer under a single order and delivered separately: to which you or a third party other than the carrier designated by you have taken possession of the last goods.

In the case of a contract for the supply of goods in several instalments or pieces: in which you or a third party other than the carrier designated by you took possession of the last instalment or piece.

In the case of a contract for the regular delivery of goods over a fixed period: when you or a third party other than the carrier designated by you took possession of the first goods.

If several alternatives meet, the last time is decisive.



In order to exercise your right of withdrawal, you must inform us (Unrefined Riches UG (haftungsbeschränkt), Bachstraße 123, 22083 Hamburg, Germany Tel.: +49 21117607320 customerservice@unrefinedriches.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). You can use the following sample revocation form, which is, however, not mandatory.

In the event that the order arrives incomplete or damaged within the parcel, the sender, i.e. Unrefined Riches, must be informed in writing to kundenservice@unrefinedriches.com within seven days so that a damage report can be sent to the shipping service provider if necessary (§ 438 HGB). The recipient must provide proof. Photos of the products and the shipping carton must be provided as proof and attached to the e-mail within the above-mentioned period.
If the buyer does not comply with the above-mentioned deadline, a refund is excluded. 

Cancellations and withdrawals are accepted exclusively via email at kundenservice@unrefinedriches.com. Requests sent to other addresses are not legally valid and will not be processed.

Please note that customer service operates only on weekdays, while the warehouse is also active on weekends. Since the warehouse does not have access to customer service emails, delays may occur for cancellations and withdrawals submitted over the weekend.

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Sample revocation form



(If you want to cancel the contract, please fill out this form and send it to us.

it back.)

- To Unrefined Riches UG (haftungsbeschränkt), Bachstr. 123, 22083 Hamburg, Germany:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the

the following goods (*)/the provision of the following service (*)

- Ordered on (*)/received on (*)

- Name(s) of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only for paper communication)

- date

___________

(*) Delete as appropriate.

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In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the Revocation
If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation for all payments we have received from you, excluding the costs of return shipping. Delivery charges will also not be refunded in case of a revocation after the order has been shipped. We will use the same means of payment used by you in the original transaction for the refund unless expressly agreed otherwise. In no event will you be charged fees for this refund. We may refuse to issue the refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.

You must return or deliver the goods to:

Unrefined Riches UG (limited liability)

Bachstraße 123, 22083 Hamburg, Germany

Phone: +49 21117607320

kundenservice@unrefinedriches.com

immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Agreement. This deadline is considered met if you dispatch the goods before the fourteen-day period expires.

Return Shipping Costs in the Event of Withdrawal
If you exercise your legal right of withdrawal, you are responsible for the direct costs of returning the goods, in accordance with § 357 (6) BGB.

The currently applicable return shipping costs are:

• within Germany: €5.99

• within the EU: €9.99

• non-EU countries within Europe: €14.99

• all other countries: as per the current tariff of the shipping provider

In addition, a processing fee of €3.00 will be charged for the handling of returns.

Both the return shipping costs and the processing fee will be deducted from your refund - regardless of whether the return was voluntary or caused by failed delivery.

Please note:

• Shipping costs from the original order will not be refunded in the event of a withdrawal after the order has been shipped.

• These return costs may vary depending on your location and are subject to change by shipping providers (e.g., DHL, Hermes) at any time. The applicable amount at the time of return will be deducted from your refund.

• If your order is returned to us due to non-collection, refusal of acceptance or failed delivery, you are responsible for both the return shipping and the €3.00 handling fee.

• We do not provide return labels. Returns must be arranged and paid for independently.

• Only unopened and unused products can be returned.

• If a returned product is found to have been opened or used, no refund will be issued. You may choose to have the product shipped back to you at your own expense or request its disposal.

If you request reshipment of a returned package, the return shipping fee and processing fee will be waived. However, you will need to cover the new shipping costs, based on the current rate of the shipping provider we use.

Note: All shipping-related fees may increase in line with provider rate changes.

End of the revocation instruction

Payment in Case of an Unauthorized Refund
In the event of an unauthorized refund, such as a claim, dispute, or buyer protection request, Unrefined Riches reserves the right to charge the buyer for the associated costs. This specifically includes all fees and expenses incurred in the processing and resolution of the refund request.

The buyer agrees to fully settle the invoice issued by us within seven (7) days of receipt. This invoice may include, but is not limited to, the following items:

- Invoice amount for the purchased item, if the payment claim is deemed unauthorized.

- Fees associated with the claim or dispute, which may be imposed by our payment service provider or by third parties (e.g., Klarna).

- Additional fees or costs related to the reversal and processing of the buyer protection request, such as handling fees for the dispute or any expenses incurred by payment processors (e.g., Klarna or others).

If the buyer fails to settle the invoice in full within the specified seven (7) days, we reserve the right to pursue further legal action to enforce payment. This may result in additional costs, such as reminder fees or collection costs.

This policy protects our business interests and ensures that unauthorized refund claims do not result in financial losses for our company.

Unrefined Riches reserves the right to conduct a detailed review of each refund request on a case-by-case basis and to inform the buyer of any unauthorized claims.

You can reach our customer service at the following times: Unrefined Riches UG (haftungsbeschränkt), Bachstraße 123, 22083 Hamburg, Phone: +49 21117607320 kundenservice@unrefinedriches.com

Opening hours:Email: Monday to Sunday 8:00 am to 00:00 am
Phone: Monday to Friday 8:00 am to 5:00 pm


Disclaimer
Claims for damages by the customer are excluded, unless otherwise specified for the following reasons. This also applies to the representative and vicarious agents of the supplier if the customer raises claims for damages against these claims. Excluded are claims for damages of the customer due to injury to life, body, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the contractual goal. Likewise, this does not apply to claims for damages following grossly negligent or intentional breach of duty on the part of the provider or its legal representative or vicarious agent.


Prohibition of assignment and pledging
Claims or rights of the Customer against the Provider may not be assigned or pledged without the Provider's consent, unless the Customer has proven a justified interest in the assignment or pledge.

Language, place of jurisdiction and applicable law

The contract shall be drawn up in German. The further execution of the contractual relationship shall take place in German. The law of the Federal Republic of Germany applies exclusively. This only applies to consumers insofar as no legal provisions of the state in which the customer has his residence or habitual abode are restricted. The place of jurisdiction for disputes with customers who are not consumers, legal entities under public law or special funds under public law is the registered office of the provider.


Data protection
In connection with the initiation, conclusion, processing and reversal of a purchase contract on the basis of these GTC, data is collected, stored and processed by the provider. This happens within the scope of the legal regulations. The provider does not pass on any personal data of the customer to third parties, unless he is legally obliged to do so or the customer has expressly consented beforehand. If a third party is used for services in connection with the handling of processing, the provisions of the Federal Data Protection Act will be complied with. The data communicated by the customer in the course of the order are processed exclusively for the establishment of contact within the framework of the contract winding up and only for the purpose, for which the customer made the data available. The data will only be forwarded to the shipping company, which takes over the delivery of the goods in accordance with the order, if necessary. The payment data will be passed on to the bank commissioned with the payment. Insofar as storage periods of a commercial or tax nature apply to the provider, the storage of some data may take up to ten years. During the visit in the Internet Shop of the offerer anonymized data, which do not permit conclusions on personal data and also do not intend, in particular IP address, date, time, browser type, operating system and visited sides, are logged. At the customer's request, personal data will be deleted, corrected or blocked in accordance with the statutory provisions. A free information about all personal data of the customer is possible. For questions and requests for deletion, correction or blocking of personal data as well as collection, processing and use, the customer can contact the following address: Unrefined Riches UG (haftungsbeschränkt), Bachstraße 123, 22083 Hamburg, Tel.: +49 21117607320 kundenservice@unrefinedriches.com.

Return Costs in the Event of Withdrawal
If you exercise your legal right of withdrawal as a consumer, you will bear the direct costs of returning the goods in accordance with § 357 (6) BGB. The currently applicable return shipping costs are:

• within Germany: €5.99

• within the EU: €9.99

• non-EU countries within Europe: €14.99

• outside Europe: as per the current tariff of the respective shipping provider

In addition, a processing fee of €3.00 will be charged. Both the return shipping costs and the processing fee will be deducted from your refund - regardless of whether the return was voluntary or due to a failed delivery.

Important: These charges may increase in line with future shipping provider rate changes.

In the case of an involuntary return
If a shipment is returned to us by the shipping provider (e.g., due to refusal of acceptance, failed delivery or non-collection), the customer is responsible for the return shipping costs according to the current tariff, plus a €3.00 processing fee. These amounts will be deducted from the refund.

If the customer requests a reshipment of the returned goods, both the return shipping fee and the processing fee will be waived. However, the customer must cover the new shipping costs according to the current rates of the shipping provider we use.

Please note: These shipping costs may also increase if provider rates change.

Exceptions:
- Shipping costs will not be refunded in case of a withdrawal after the order has been shipped.

- If the goods are defective or do not match the description, we will cover the return costs.

- If a return is made due to non-collection or failed delivery by the shipping provider, the customer bears the return shipping costs.

Important Information:
- We do not provide return labels. The return must be arranged and paid for independently.

- Only unopened and unused products can be returned.

- If, upon receipt of the return, it is determined that the product has been opened or used, no refund will be issued. The customer may choose to have the product sent back at their own expense or have it disposed of.

Severability clause

The invalidity of a provision of these GTC shall not affect the validity of the other provisions.