1. booking fee
We charge a booking fee of 5 euros for booking a skin and hair consultation. This fee must be paid at least 24 hours before the scheduled appointment. If the customer does not cancel the appointment in time and has not paid the booking fee by then, the appointment remains binding and the fee will be charged retrospectively.
2 Cancellation and rescheduling
If the customer is unable to attend the skin and hair consultation, the appointment must be canceled or rescheduled. This can be done via the notification link that the customer receives by e-mail after booking. The customer has the option of canceling or rescheduling the appointment up to 24 hours before the original appointment at the latest. If the cancellation or rescheduling is not made within this period, the booking fee will not be refunded. A customer can reschedule an appointment a maximum of once.
3. types of advice provided
Skin and hair consultations are held either via Google Meet or by telephone. The customer chooses the preferred method when booking. In the case of a video call, the customer should ensure that they have good lighting so that they are easily recognizable, as well as a functioning microphone for clear communication. These technical requirements can also be met with a cell phone if the meeting is held over it.
4. use of video material
In the booking form, the customer has the option of agreeing that video material from the online meeting may be used for our social media. If the customer confirms this, they agree that we may use the video material indefinitely for the display of organic content and for paid advertisements on all social media platforms and websites used by us.
5 Confidentiality and data protection
The data provided by the customer is treated confidentially. We use suitable technical and organizational measures to ensure the security of the data and to protect it from unauthorized access.
6. exclusion of liability for consulting results
Our skin and hair consultations are based on the information provided by the client and our expertise. However, we cannot guarantee specific results or improvements. The client acknowledges that individual results may vary and we accept no liability for the results achieved.
7. contact and support
If customers have any questions or problems regarding booking, canceling or rescheduling, they can contact our customer service. The contact details can be found on our website. Cancellations or rescheduling can only be made via the notification link in the booking email that the customer received at the time of booking.
8. changes to the terms and conditions
We reserve the right to change these terms and conditions at any time. Changes will be announced on our website. For dates already booked, the terms and conditions valid at the time of booking apply.
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ENG:
1st booking fee
For the booking of a skin and hair consultation, we charge a booking fee of 5 euros. This fee must be paid no later than 24 hours before the scheduled appointment. If the customer does not cancel the appointment in time and the booking fee has not been paid by then, the appointment remains binding, and the fee will be charged retroactively.
2. cancelation and rescheduling
If the customer is unable to attend the skin and hair consultation, it is necessary to cancel or reschedule the appointment. This can be done via the notification link that the customer receives by email after booking. The customer has the option to cancel or reschedule the appointment no later than 24 hours before the original appointment. If the cancellation or rescheduling is not made within this period, the booking fee will not be refunded. A customer can reschedule an appointment only once.
3. consultation methods
Skin and hair consultations are conducted either via Google Meet or by phone. The customer selects the preferred method at the time of booking. For a video call, the customer should ensure they have good lighting to be clearly visible, as well as a functioning microphone for clear communication. These technical requirements can also be met with a mobile phone if the meeting is conducted this way.
4. use of video material
In the booking form, the customer has the option to agree that video material from the online meeting may be used for our social media. If the customer confirms this, they agree that we may use the video material indefinitely for the display of organic content as well as for paid advertisements on all social media platforms and websites we use.
5 Confidentiality and Data Protection
The data provided by the customer will be treated confidentially. We implement appropriate technical and organizational measures to ensure the security of the data and protect it from unauthorized access.
6 Disclaimer of Liability for Consultation Results
Our skin and hair consultations are based on the information provided by the customer and our expertise. However, we cannot guarantee specific results or improvements. The customer acknowledges that individual results may vary, and we do not assume any liability for the results achieved.
7. contact and support
For questions or problems regarding booking, cancellation, or rescheduling, customers can contact our customer service. The contact details are provided on our website. However, cancellations or rescheduling can only be made via the notification link in the booking email that the customer received when booking.
8. changes to the terms and conditions
We reserve the right to change these terms and conditions at any time. Changes will be announced on our website. For already booked appointments, the terms and conditions valid at the time of booking apply.